Our main advantages:

1. A great experience of various projects.
Since the beginning in February 2001 our call center has implemented over 1000 projects, such as Hot Line for Moscow citizens about the 2002 census of population, that recieved over 8000 calls a day, creation of database of 25 000 interior and design experts all over Russia and invitation them to "Expohabitat" exhibition organized by Spain embassy, creation of subscriber service for DIVO TV digital broadcast operator and a lot of other.

2. Expert employees and modern equipment.
Hot Lines Call Centre, being a perfect technically organized contact center, according to an agreement is being routinely used by Cisco Systems as a demonstration room for Cisco IP Contact Center Enterprise Edition and business processes that are organized with the help of this tool.

3. Transparency of our work.
Whenever possible we offer several ways of project implementation and warn our clients about possible "reefs" of the enterprise BEFORE the work is launched. You would be able to control the action by any kind of means you like: by regular reports in coordinated format, by selective check of the results, by personal visits to the call center during the project.

4. Transparency of our pricing.
Our prices depend on the results that you get. It could be be 1 minute of an inbound call, 1 fullfilled questionary, 1 completed database entry, ets.

5. individual approach.
Our experience would allow us to offer you the best way of solving your task. Besides that, you'll have to communicate with a single specialist of ours. This manager will control the execution of all the tasks in terms and with good quality, and the training of all the participating employees.

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